Business Analyst: What is a business process reengineering vs improvement?

Reengineering — radical redesign. Improvement — incremental changes.

Reengineering:

• Start from scratch.
• Major changes.
• High risk.
• High reward.

Improvement:

• Build on existing.
• Small changes.
• Lower risk.
• Continuous.

Example:

When to use:

• Reengineering — process fundamentally broken.
• Improvement — process works but can be better.