Business Analyst: How do you handle conflicting requirements from stakeholders?

Conflicting requirements — common challenge when multiple stakeholders have different needs.

Steps to resolve:

1. Identify all requirements clearly.
2. Understand the source of conflict.
3. Prioritize based on business value.
4. Facilitate discussion between stakeholders.
5. Find compromise or alternative solutions.
6. Document decision and rationale.

Prioritization techniques:

• MoSCoW (Must, Should, Could, Won't).
• Kano model.
• Value vs. effort matrix.
• Cost-benefit analysis.

Example:

Key: Always involve decision makers and document rationale.