Business Analyst: What is a business analysis observation technique?

Observation — watching users perform their work.

Types:

• Active — ask questions during.
• Passive — watch without interfering.

Steps:

1. Identify users to observe.
2. Define what to observe.
3. Conduct observation.
4. Document findings.
5. Validate with users.

Example:

Benefits:

• Real-world insights.
• Identify pain points.
• Validate assumptions.