What is gap analysis?

Question

Accepted Answer

**Gap analysis** — comparing current state with desired future state.

**Purpose:**
- Identifies what needs to change.
- Highlights gaps in processes, technology, skills.
- Provides roadmap for improvement.

**Steps:**
1. Define current state (As-Is).
2. Define desired future state (To-Be).
3. Identify gaps between states.
4. Develop action plan to close gaps.

**Example:**
```
Current State: Manual order processing
Future State: Automated order processing
Gaps:
- No automation system
- Staff lack technical skills
- Processes not documented
Actions:
- Implement ERP system
- Train staff
- Document processes
```

**Types:**
- Business process gap.
- Technology gap.
- Skills gap.
- Performance gap.

Business Analyst: What is gap analysis?