Business Analyst: What is a business process improvement (BPI)?

BPI — incremental approach to improve processes.

Difference from BPR:

• BPI — incremental, evolutionary.
• BPR — radical, revolutionary.

Steps:

1. Identify process.
2. Document current state.
3. Analyze problems.
4. Design improvements.
5. Implement changes.
6. Measure results.

Tools:

• Process mapping.
• Root cause analysis.
• Benchmarking.
• Best practices.

Benefits:

• Lower risk than BPR.
• Faster implementation.
• Continuous improvement.
• Employee involvement.

BA role: Analyze processes and recommend improvements.