Business Analyst: What is a process improvement vs process reengineering?

Improvement — incremental changes. Reengineering — radical redesign.

Process Improvement:

• Small changes.
• Lower risk.
• Faster implementation.
• Continuous.

Process Reengineering:

• Major changes.
• Higher risk.
• Longer implementation.
• One-time.

Example:

When to use:

• Improvement — process works but can be better.
• Reengineering — process is fundamentally broken.