Business Analyst: What is a business process analysis?

Business process analysis — examining processes for improvement.

Steps:

1. Identify process.
2. Map current state.
3. Collect data.
4. Analyze performance.
5. Identify issues.
6. Recommend improvements.

Metrics:

• Cycle time.
• Throughput.
• Error rate.
• Cost per transaction.
• Customer satisfaction.

Tools:

• Process mapping.
• Value stream mapping.
• Root cause analysis.
• Benchmarking.

Benefits:

• Efficiency gains.
• Cost reduction.
• Quality improvement.
• Better customer experience.