Business Analyst: What is a business process reengineering (BPR)?

BPR — radical redesign of business processes.

Characteristics:

• Fundamental rethinking.
• Radical redesign.
• Significant improvements.
• Process-focused.

Steps:

1. Identify processes.
2. Measure current performance.
3. Analyze root causes.
4. Redesign process.
5. Implement changes.
6. Monitor results.

Key principles:

• Organize around outcomes.
• Have output users perform process.
• Treat geographically distant resources as one.
• Link parallel activities.
• Capture data once at source.

Risks:

• High failure rate.
• Employee resistance.
• Disruption.

BA role: Lead process analysis and redesign.