Business Analyst: What is a process map vs workflow?

Process map — high-level view. Workflow — detailed step-by-step.

Process map:

• Strategic view.
• Major activities.
• Departments involved.
• High-level flow.

Workflow:

• Tactical view.
• Detailed steps.
• Specific tasks.
• Decision points.

Example:

Key differences:

• Process map — what happens.
• Workflow — how it happens.